Epic Hospital Billing Analyst

Key Responsibilities

• Ticket Backlog Management

  • Analyze, troubleshoot, and resolve a backlog of Epic HB support tickets.

  • Prioritize tickets based on financial impact, compliance requirements, and patient care considerations.

  • Provide detailed resolution notes and clear communication to ticket requesters.

• System Support & Optimization

  • Deliver application support for Epic Resolute HB, focusing on workflows such as charge capture, claim generation, billing edits, remittance processing, and patient statements.

  • Identify root causes of recurring issues and recommend long-term fixes.

  • Perform build/configuration changes, regression testing, and validation of system updates or patches.

• Collaboration & Escalation

  • Work closely with patient financial services, revenue integrity, and IT to ensure seamless resolution of billing issues.

  • Act as a subject matter expert (SME) for hospital billing functions within Epic.

  • Escalate systemic or high-priority issues to leadership and coordinate with Epic or third-party vendors.

• Training & Documentation

  • Support end-users by explaining billing functionality and workflow best practices.

  • Document recurring issues, system fixes, and workflow improvements.

  • Share knowledge with fellow analysts to prevent recurrence and ensure team-wide alignment.

Qualifications

• Required

  • Current Epic Resolute Hospital Billing certification 

  • 2+ years of direct experience supporting Epic HB in a production environment.

  • Strong knowledge of hospital revenue cycle workflows, including charge capture, billing edits, claim submission, and payment posting.

  • Proven experience resolving Epic tickets in a post-live support setting.

  • Strong analytical and troubleshooting skills with attention to detail.

• Preferred

  • Experience managing and reducing large ticket backlogs.

  • Familiarity with related Epic modules (e.g., Resolute PB, Prelude, Cadence, or Grand Central).

  • Knowledge of payer billing requirements, compliance standards, and hospital finance operations.

  • Excellent communication skills and ability to collaborate with both technical teams and end-users.