Healthlink Advisors
Epic Willow Manager
Chicago, IL - Full Time
Need to be local to the Chicago area
Certifications not required but would be a plus: Epic Inpatient ,Willow Ambulatory
Will be managing a team of 6
Clinical experience is a plus
Interview Process: 2-3 rounds
The Manager, Epic Willow is responsible for leading the Epic Willow application team within the Digital & Information Services
department. This role oversees the implementation, maintenance, optimization, and support of the Epic Willow Ambulatory system,
ensuring its alignment with clinical and operational needs. The Manager will collaborate with stakeholders across the
organization, providing leadership to ensure system stability, workflow optimization, and regulatory compliance. This individual
Responsibilities:
Manages and oversees the implementation of new workflow and/or application systems within the institution. Ensures delivery
of products that enable business value.
Responsible for assessing departmental needs in terms of workflow and technology recommendations to operational
leadership for the implementation of new processes/systems or expansion of current processes/systems.
• Assigns and coordinates resources to meet group goals.
• Anticipates and is proactive towards meeting customer needs.
• Provides technical advice to operational leadership when implementing new workflows or applications.
• Works within DIS to present consistent messaging to the customer.
• Participates in strategic planning and department coordination.
• Balances needs for support, maintenance, and administrative tasks with projects.
• Monitors group portfolio of projects; works with the project teams to identify and resolve risks and issues.
• Reviews and approves Business Cases and SOW for projects. Manages support vendors and assists in contract negotiations.
• Builds a positive and productive relationship with operational leadership and their teams.
Proactively identifies workflow or application issues and collaboratively seeks resolution. Initiates standard repeatable group
processes where appropriate.
•
• Sets and meets accounting unit budget(s).
• Mentors team members.
• Responsible for employee reviews and career development.
• Other duties as assigned.
Required Job Qualifications:
• Bachelor's degree with 5 years relevant experience required
In lieu of bachelor's degree 9-10 years of relevant experience and a high school diploma or equivalent is required, with experience preferably in healthcare or information services
• Proficiency with Microsoft Office Suite: advanced Excel skills.
• Strong analytical, organizational and communication skills.
• Good interpersonal skills with the ability to develop and maintain strong working relationships with all levels of staff.
• Strong attention to detail and ability to handle confidential personnel and budget information.
• Resourcefulness and the ability to take initiative.
• Ability to work both independently and as a collaborative member of a department of 200+ individuals.
• Ability to effectively prioritize multiple projects and meet deadlines.
• Ability to think strategically, conceive and manage projects, independently identify problems and develop solutions.
Preferred Qualifications:
• Master’s degree in healthcare administration, information systems, PharmD or a related field.
• Willow Inpatient, Epic Willow Ambulatory, Pyxis or QS1
• Knowledge of additional Epic modules related to pharmacy and medication management.
• Project management certification (PMP, Lean Six Sigma, or similar).
• Experience working in an academic medical center or large health system.
Certifications not required but would be a plus: Epic Inpatient ,Willow Ambulatory
Will be managing a team of 6
Clinical experience is a plus
Interview Process: 2-3 rounds
The Manager, Epic Willow is responsible for leading the Epic Willow application team within the Digital & Information Services
department. This role oversees the implementation, maintenance, optimization, and support of the Epic Willow Ambulatory system,
ensuring its alignment with clinical and operational needs. The Manager will collaborate with stakeholders across the
organization, providing leadership to ensure system stability, workflow optimization, and regulatory compliance. This individual
Responsibilities:
Manages and oversees the implementation of new workflow and/or application systems within the institution. Ensures delivery
of products that enable business value.
Responsible for assessing departmental needs in terms of workflow and technology recommendations to operational
leadership for the implementation of new processes/systems or expansion of current processes/systems.
• Assigns and coordinates resources to meet group goals.
• Anticipates and is proactive towards meeting customer needs.
• Provides technical advice to operational leadership when implementing new workflows or applications.
• Works within DIS to present consistent messaging to the customer.
• Participates in strategic planning and department coordination.
• Balances needs for support, maintenance, and administrative tasks with projects.
• Monitors group portfolio of projects; works with the project teams to identify and resolve risks and issues.
• Reviews and approves Business Cases and SOW for projects. Manages support vendors and assists in contract negotiations.
• Builds a positive and productive relationship with operational leadership and their teams.
- Acts as liaison between operational leadership and DIS teams to ensure all systems are maintained in accordance with established policies and procedures.
Proactively identifies workflow or application issues and collaboratively seeks resolution. Initiates standard repeatable group
processes where appropriate.
•
• Sets and meets accounting unit budget(s).
• Mentors team members.
• Responsible for employee reviews and career development.
• Other duties as assigned.
Required Job Qualifications:
• Bachelor's degree with 5 years relevant experience required
In lieu of bachelor's degree 9-10 years of relevant experience and a high school diploma or equivalent is required, with experience preferably in healthcare or information services
• Proficiency with Microsoft Office Suite: advanced Excel skills.
• Strong analytical, organizational and communication skills.
• Good interpersonal skills with the ability to develop and maintain strong working relationships with all levels of staff.
• Strong attention to detail and ability to handle confidential personnel and budget information.
• Resourcefulness and the ability to take initiative.
• Ability to work both independently and as a collaborative member of a department of 200+ individuals.
• Ability to effectively prioritize multiple projects and meet deadlines.
• Ability to think strategically, conceive and manage projects, independently identify problems and develop solutions.
Preferred Qualifications:
• Master’s degree in healthcare administration, information systems, PharmD or a related field.
• Willow Inpatient, Epic Willow Ambulatory, Pyxis or QS1
• Knowledge of additional Epic modules related to pharmacy and medication management.
• Project management certification (PMP, Lean Six Sigma, or similar).
• Experience working in an academic medical center or large health system.
