Epic Resolute Professional Billing Analyst

Key Responsibilities

• Ticket Backlog Management

  • Review, analyze, and resolve outstanding Epic PB support tickets with accuracy and efficiency.

  • Prioritize backlog items based on business impact, compliance, and operational urgency.

  • Document resolution steps and provide feedback to end-users to close the loop.

• System Support & Optimization

  • Provide post-live application support for Epic Resolute PB, focusing on charge capture, claims processing, remittance, and patient billing.

  • Identify recurring issues and propose system enhancements or workflow modifications.

  • Test and validate fixes, patches, and configuration changes before implementation.

• Stakeholder Collaboration

  • Partner with revenue cycle teams, billing staff, and IT colleagues to resolve system issues.

  • Serve as a subject matter expert (SME) for Epic PB functionality and workflows.

  • Escalate high-priority or systemic issues to leadership and work with Epic or third-party vendors as needed.
    
     

    Qualifications

  • Required

    • Epic Resolute Professional Billing certification (current)

    • 2+ years of hands-on experience with Epic PB in a production environment.

    • Strong knowledge of professional billing processes: charge capture, claims, denials, and remittance.

    • Experience in post-live Epic support and issue resolution.

    • Analytical mindset with the ability to troubleshoot and resolve system and workflow issues.

  • Preferred

    • Experience managing large ticket backlogs and prioritizing competing tasks.

    • Knowledge of related Epic modules (e.g., Prelude, Cadence, or Resolute Hospital Billing).

    • Familiarity with revenue cycle compliance standards and payer requirements.

    • Excellent communication and collaboration skills across technical and business teams.