ERP Practice Director

Remote
Full Time
Manager/Supervisor
 

The ERP Practice Director leads Healthlink Advisors' national ERP consulting services practice. 

 

Specific Responsibilities:

 
  • Lead and oversee all aspects of the ERP Practice, including service offering definition, proposal development, staffing, and project delivery.
  • Nurture a positive relationship with ERP solution vendors to understand product, market direction, industry approach, and technology standards.
  • Work with firm leadership to create growth plans and service directories to define the consulting offerings and grow new and established services in the market.
  • Work closely with client management teams to expand business opportunities and ensure quality delivery. Promote and build our referral-based business through the delivery of excellent services.
  • Manage and track engagement economics, including resource forecasting, engagement budget, margin goals, and scope management.
  • Contribute to firm thought leadership regarding ERP systems, hospital operations, and industry trends. Author perspectives and participate in national webinars regarding the service line, offering, and potential solutions.
  • Participate in the business planning process and account planning with various teams inside the firm.
  • Responsible for ensuring delivery quality, client relationships, client satisfaction, and value is delivered at the highest level.
  • Responsible for building a strong team environment, to ensure the ERP team is a high-functioning team following the core values of Healthlink Advisors. At Healthlink Advisors, our team members come first. The candidate needs to have a passion for leading people and nurturing a positive culture and work environment.
  • Assist in the development of and work within the firm’s methodology. Serve as a champion for the development of standard tools, frameworks, methodologies, and trainings that may be utilized in the ERP practice.
  • Plays a key role in identifying add-on business for clients and develops statements of work to support contract development. 
  • Comfortable working in a highly collaborative environment within the firm. A hero mentality or a one-person-only approach will not work well in our firm’s culture.
  • Manages multiple engagements by preparing work plans and budgets, assembling teams to staff projects, preparing and/or assisting resources in preparing project deliverables, and managing client relations. 
  • Works with the recruiting team to staff engagements and forecast upcoming resource needs.
 

QUALIFICATIONS

 
  • Bachelor's degree required 
  • At least 5 years of consulting experience
  • Expert-level experience with ERP products, technology and/or relevant industry expertise 
  • Strong understanding of the professional services healthcare IT industry, especially for the ERP operational areas. 
  • Experience working with implementation methodologies and/or equivalent client-mandated project management methodology. 
  • Excellent oral and written communication and presentation skills combined with the ability to lead and develop people.
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