Prelude/Cadence Epic Analyst

Key Responsibilities

• Ticket Backlog Resolution

  • Analyze, troubleshoot, and resolve outstanding support tickets related to Prelude (registration/ADT) and Cadence (scheduling) functionality.

  • Prioritize issues by impact on patient access, revenue cycle workflows, and compliance requirements.

  • Provide timely resolution updates and clear documentation for each ticket.

• System Support & Optimization

  • Deliver hands-on support for Epic Prelude and Cadence workflows, including registration accuracy, insurance verification, scheduling rules, and appointment templates.

  • Identify root causes of recurring issues and recommend sustainable solutions.

  • Test, validate, and implement system fixes, patches, and configuration updates.

• Collaboration & Stakeholder Engagement

  • Partner with front-end users, access services, and patient financial services to address workflow disruptions.

  • Act as a subject matter expert (SME) for Epic Prelude and Cadence workflows.

  • Escalate high-priority issues and collaborate with leadership, IT, and Epic representatives to drive resolution.
    
     

    Qualifications

  • Required

    • Epic Prelude and/or Cadence certification (or ability to achieve certification within 6 months of hire).

    • 2+ years of experience supporting Epic registration and/or scheduling workflows.

    • Demonstrated experience with post-live support, including backlog ticket resolution.

    • Strong problem-solving skills with the ability to analyze data and workflows for root cause identification.

  • Preferred

    • Experience reducing large backlogs of tickets in a post-live environment.

    • Knowledge of related Epic modules (e.g., Resolute PB/HB, Grand Central).

    • Understanding of patient access best practices, insurance verification, and compliance requirements.

    • Excellent communication and collaboration skills across technical and operational teams.